Refund Policy
This Refund Policy describes the circumstances under which Anthemion Global provides refunds for our AML Health Check assessments and compliance platform subscriptions.
Overview
We want our customers to be satisfied with our services. This policy sets out how refund requests are handled for one-time assessments and recurring subscriptions. It forms part of, and should be read together with, our Terms & Conditions.
Eligibility for Refunds
Refund eligibility depends on the service purchased:
- AML Health Check assessments may be eligible for a full refund if cancelled before work has commenced on your assessment.
- Platform subscriptions may be eligible for a prorated refund if cancelled within the first 14 days of a new subscription term, provided usage has been limited to reasonable evaluation.
- Refunds are not available for services that have been fully delivered or for usage-based fees already incurred.
Subscription Cancellations
You may cancel your subscription at any time from your account settings or by contacting our support team. Cancellations take effect at the end of the current billing cycle, and you will retain access to the platform until that date. We do not provide partial-month refunds for mid-cycle cancellations outside the eligibility window described above.
Refund Process & Timeline
To request a refund, contact our support team with your account or invoice details. Approved refunds are processed to the original payment method within 10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
Non-Refundable Items
The following are generally not eligible for a refund:
- Setup, onboarding, or implementation fees once work has commenced.
- Fees for add-on services or third-party data sources already consumed.
- Subscription periods beyond the eligibility window described above.
- Amounts owed for services used prior to cancellation.
Disputes & Chargebacks
If you believe you have been charged in error, please contact us before initiating a chargeback with your bank or card provider so that we can investigate and resolve the issue directly. Unauthorised chargebacks may result in suspension of your account pending resolution.
Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated to active subscribers, and the revised policy will be posted on this page with an updated date.
Contact Us
For questions about a charge or to request a refund, please reach out to our team with your account details.
Our team is happy to walk you through the details.
Whether it's about how we handle data, our contract terms, or a billing question, reach out and we'll get back to you quickly.